A product is only eligible for return under the following conditions:
- A wrong product has been dispatched and if a product does not match the item selected during order confirmation.
- If you identify a quality or a manufacturing defect on the received product.
- If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery.
To ensure that we can process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.
- Please raise a Return Request within 2 days of delivery. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us by calling our Customer Service at +91 124 436 2900 (Monday - Saturday 10 AM to 7 PM) or mail us at email@example.com.
- You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to firstname.lastname@example.org. (you can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details in reference to its eligibility of return.
- We will then get back to you with your Return Request Status within 2 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
- Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it. Read further for important details.
Points to Remember:
- Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
- Product should be unused and in the original condition.
- Product can be returned for a store credit or a refund, processed within 7 days of receiving the merchandise in our warehouse.
Amorilio.com reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
All refunds will be processed within 7 days of receiving the merchandise back at our warehouse. The refunds will be made through the same mode of payment as in the order placement.
All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days.
The refund amount will be calculated by deducting partial cost of logistics based on invoice value as per below -
- Up to Rs. 999: Rs. 150
- Rs. 1000 - Rs. 4999: Rs. 350
- Rs. 5000 - Rs. 9999: Rs. 700
- Rs. 10000 and above: 10% of order value
Any cancellation requests will only be accepted if they are made within 24 hours of placing the order and a full refund will be issued for it. However, if the request is made at a time when the product it is already in transit, a nominal In-transit cancellation fee will be charged of 10% of the order value. This is due to the nature of our products which are high-quality fragile items, once in transit, we expect our guests to share a part of the shipping charges already borne by us.
The customer needs to raise a cancellation request by sending an email at email@example.com.